Help Centre

Frequently Asked
Questions

Everything you need to know about using 788pkr — from setting up your account and making your first deposit in PKR, to cricket betting markets, bonus terms, and responsible gambling tools. Browse by category or use your browser's search to find specific answers.

22 Questions 5 Categories English Pakistan
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Account & Registration

5 questions

Visit the 788pkr homepage and click the Register button. Fill in your full name, email address, date of birth, and a secure password. You will need to confirm your email before your account is activated. Make sure all information is accurate — it will be checked during KYC verification before your first withdrawal is processed.

No. Each individual is permitted to hold exactly one account on 788pkr. Operating multiple accounts — under the same or different identities — is a breach of our Terms and Conditions. Any accounts identified as duplicates will be suspended, bets voided, and bonuses forfeited. If you have lost access to your original account, contact [email protected] for assistance.

KYC verification requires a valid government-issued photo ID — your CNIC (Computerised National Identity Card) or passport is the most commonly accepted document for Pakistani users. You will also need a recent proof of address such as a utility bill or bank statement not older than three months. Additional documents may be requested depending on your transaction history.

Yes. You must be at least 18 years of age — or the higher minimum required by the operator's license jurisdiction — to register and use 788pkr. Age verification is part of the mandatory KYC process. Accounts found to belong to underage users are closed immediately, bets are voided, and deposited funds are returned in line with our verification procedures.

🔞 Being of the minimum age does not in itself make gambling lawful under Pakistani law. Please understand your local legal obligations independently.

On the login page, click Forgot Password and enter the email address registered to your account. You will receive a password reset link. If you do not receive the email within a few minutes, check your spam folder. If you still cannot access your account, contact our support team at [email protected] and they will assist you through the identity verification process.
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Deposits & Withdrawals

5 questions

Available deposit methods are displayed in the live cashier when you log in, as options vary and are subject to change. Pakistani payment services including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, and Bank Alfalah are referenced as familiar payment context. Please note that none of these providers endorse or support gambling — users must verify that their chosen method is available in the cashier and compliant with the provider's own terms before transacting.

Minimum deposit amounts depend on the payment method selected and are displayed within the 788pkr cashier at the time of the transaction. Amounts are denominated in PKR. Check the cashier for the most current minimums, as these are subject to change based on the operator's payment processing arrangements.

Withdrawal processing times depend on the selected method, your KYC status, and any compliance review requirements. There is no guaranteed processing timeline. All withdrawals require completed KYC verification and clearance of any active bonus wagering requirements before they can be approved. Contact [email protected] if your withdrawal has been pending longer than expected.

In most cases, withdrawals are processed back to the same payment method used for the original deposit. This is a standard anti-money laundering (AML) requirement. Where that method is unavailable, our support team will assist in identifying a compliant alternative. Additional verification may be required before any alternative withdrawal route is approved.

788pkr does not charge its own transaction fees on standard deposits and withdrawals. However, your payment provider or bank may apply their own charges. Any applicable fees and currency conversion rates applied by third-party processors are outside our control and are your responsibility to verify with your provider before initiating a transaction.
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Games & How to Play

5 questions

788pkr offers betting markets across a wide range of sports. Pakistan cricket — including bilateral series, PSL T20 matches, and ICC tournaments — is among the most popular. Additional sports markets include football, UFC and MMA, tennis, and other major international events. Live in-play betting is available on selected matches. The full range of available markets is displayed in the sportsbook.

In-play betting lets you place wagers on matches and events that are already underway. Odds update in real time as the game progresses. Markets may be temporarily suspended during key moments such as wickets, goals, or video reviews. All in-play bets are subject to the same general betting rules as pre-match wagers. Odds are subject to change before a bet is confirmed.

788pkr offers a range of online casino games including slot games, live casino tables (such as live roulette, live blackjack, and live baccarat with real dealers), table game variants, and instant win titles. The live casino section streams games from professional studio environments. The full game library is accessible after account registration and login.

Sports betting outcomes are determined by the official result of the relevant match or event, as confirmed by the applicable governing body (e.g., PCB or ICC for cricket). Casino game outcomes are governed by certified random number generators (RNG) or, in the case of live dealer games, by real-time physical dealing. 788pkr does not control or influence individual game outcomes.

Settlement depends on the specific market and the applicable cricket betting rules displayed in the sportsbook. If a match is abandoned before reaching the minimum required overs, some markets may be voided and stakes returned. If the DLS method is applied, official DLS-adjusted results are typically used for settlement. Always check the market-specific rules before placing a bet on weather-affected fixtures.
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Bonuses & Promotions

4 questions

Welcome bonus availability, eligibility conditions, and any required bonus codes are displayed in the Promotions section of your account after registration. Bonuses are subject to wagering requirements, minimum odds, eligible games restrictions, and time limits specified in the individual promotion terms. Read the full bonus terms before accepting any offer — these conditions directly affect when funds become withdrawable.

A wagering requirement specifies how many times a bonus amount must be bet before it becomes eligible for withdrawal. For example, a PKR 1,000 bonus with a 30x wagering requirement means you need to wager PKR 30,000 across qualifying games before the bonus converts to withdrawable cash. The specific multiplier, eligible markets, and time limit for each bonus are stated in the relevant promotion terms.

Yes. All bonuses carry an expiry date. If you do not complete the wagering requirements within the specified time limit, the bonus and any associated winnings will be forfeited. The expiry period is clearly stated in the promotion terms at the time you claim the offer. 788pkr recommends reading all bonus conditions before accepting to avoid unexpected forfeitures.

Promotions and bonuses on 788pkr are subject to individual eligibility criteria — these may include account verification status, previous bonus history, or geographic requirements. Some offers are available only to new users while others target existing players. The current available promotions and their eligibility conditions are listed in the Promotions section of your account.
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Security & Responsible Gambling

3 questions

Log in to your 788pkr account and navigate to the Responsible Gambling section under Account Settings. From there you can set daily, weekly, or monthly deposit limits and loss limits. Reductions to existing limits take effect immediately. Requests to increase limits are subject to a cooling-off period before they are applied. For assistance, contact [email protected]. Full details are on our Responsible Gambling page.

To request self-exclusion, contact our support team at [email protected] with your request. Self-exclusion is treated as a priority and will be actioned promptly. During the exclusion period you will not be able to log in, deposit, or place bets. Attempting to register a new account during a self-exclusion period is a breach of our Terms and Conditions.

788pkr uses SSL/TLS encryption for all data transmitted between your browser and our platform. Personal data is stored securely with access controls limiting who can view sensitive account information. We do not sell your personal data to third parties. Full details of how your data is collected, used, and protected are set out in our Privacy Policy.

Explore 788pkr — Confident and Informed

Now that your questions are answered, head to the 788pkr homepage to explore all available markets, sports, and casino games. Adults 18+ only. Participation subject to applicable local law.

Visit Homepage Responsible Gambling

🔞 18+ Only  |  Gambling involves risk — only bet what you can afford to lose  |  Terms & Conditions  |  Privacy Policy