Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is issued by 788pkr ("Platform", "we", "us", "our") and applies to all personal data collected from users ("you", "your") who access or use the 788pkr website and services available at https://788pkr.cam (the "Platform").

788pkr is an English-language online betting information and entertainment platform serving Pakistani users. We are committed to handling your personal data with care, transparency, and in compliance with the data protection principles applicable to our operations.

By registering an account on the Platform, you confirm that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

2 Definitions

In this Policy, the following terms carry the meanings set out below:

3 Personal Data We Collect

We collect Personal Data in the following categories, depending on how you interact with the Platform:

3.1 Registration Data

When you create an account, we collect:

• Full legal name;
• Date of birth (for age verification — 18+ or the higher minimum required by jurisdiction);
• Email address;
• Mobile phone number;
• Username and encrypted password;
• Country and city of residence (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar).

3.2 Identity Verification (KYC) Data

To comply with anti-money laundering obligations and process withdrawals, we may collect:

• Copies of government-issued photo identification (e.g., CNIC, passport);
• Proof of address documents (e.g., utility bill or bank statement not older than three months);
• Source of funds declarations where required by our compliance procedures;
• Facial biometric data where applicable to automated identity verification services.

3.3 Transaction and Financial Data

We collect records of all deposits, withdrawals, bets, and bonus transactions processed through your account, including amounts in PKR, timestamps, and payment method references. We do not store full card numbers or full bank account details on our servers.

3.4 Technical and Usage Data

Automatically collected data includes:

• IP address and approximate geolocation;
• Device type, operating system, and browser version;
• Session duration, pages visited, and features used;
• Referral URL and search terms (if applicable);
• Cookie identifiers and analytical tracking data.

3.5 Communications Data

If you contact our support team via email or live chat, we retain records of those communications — including your message content, timestamps, and the resolution provided — for quality assurance and audit purposes.

3.6 Responsible Gambling Data

Where you use responsible gambling tools — such as setting deposit limits, activating session reminders, or requesting self-exclusion — we record and act upon those instructions. This data is treated with heightened sensitivity and is not used for marketing purposes.

4 Purposes of Processing & Legal Bases

We process your Personal Data only for defined, legitimate purposes. The table below sets out each processing purpose and the legal basis on which we rely:

5 Data Sharing with Third Parties

788pkr does not sell, rent, or trade your Personal Data to any third party for their own commercial purposes. We may share your data with the following categories of recipients, strictly as necessary for the purposes described in Section 4:

• Payment Processors: Entities that facilitate the processing of deposits and withdrawals. These processors operate under contractual data protection obligations. Payment brand names (Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah) are referenced as familiar Pakistani payment context only — none endorse, support, or facilitate gambling.
• KYC and Identity Verification Providers: Third-party services that assist with document verification and fraud screening, operating under strict data processing agreements.
• Technology and Hosting Providers: Cloud hosting and infrastructure providers that store Platform data in secured data centres, subject to confidentiality obligations.
• Analytics Providers: Services that help us understand aggregate Platform usage patterns — no personally identifiable data is shared for this purpose without appropriate anonymisation or pseudonymisation.
• Regulatory and Law Enforcement Bodies: Where we are required by law, court order, or regulatory instruction to disclose Personal Data, we will comply with such obligations and, where legally permissible, notify affected users.
• Business Transfers: In the event of a merger, acquisition, or asset sale involving 788pkr, Personal Data may be transferred to the successor entity, subject to equivalent privacy protections.

All third-party Processors are required to handle your data in accordance with applicable data protection standards and are prohibited from using your data for any purpose other than those specified in our instructions.

6 Data Retention Periods

We retain your Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Our general retention approach is as follows:

• Active Account Data: Retained for the duration of your account relationship with 788pkr;
• KYC / Identity Documents: Retained for a minimum of five years from the date of account closure or the last transaction, as required by anti-money laundering obligations;
• Transaction Records: Retained for a minimum of five years from the date of each transaction for financial audit and compliance purposes;
• Support Communications: Retained for up to three years from the date of the last communication, or longer if the subject matter is subject to ongoing dispute or legal proceedings;
• Responsible Gambling Records: Self-exclusion and limit records are retained for a minimum of seven years to prevent circumvention;
• Marketing Consent Records: Retained until you withdraw consent and for a reasonable period thereafter for audit purposes.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be attributed to an individual.

7 Security Measures

788pkr implements appropriate technical and organisational measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• TLS/SSL encryption for all data transmitted between your browser and the Platform;
• Encryption of sensitive data at rest in our database infrastructure;
• Role-based access controls ensuring only authorised personnel can access Personal Data;
• Regular security assessments and vulnerability testing of Platform infrastructure;
• Multi-factor authentication for administrative access to internal systems;
• Staff data protection training and confidentiality obligations.

While we take reasonable precautions, no Internet transmission or electronic storage system is entirely secure. We encourage you to use a strong, unique password for your 788pkr account and never to share your login credentials with any third party.

8 Cookies & Tracking Technologies

The 788pkr Platform uses cookies and similar tracking technologies to operate effectively, understand usage patterns, and personalise your experience. The types of cookies we use are as follows:

You can manage or delete cookies at any time through your browser settings. Disabling essential cookies will impair Platform functionality. Please note that our Platform does not respond to "Do Not Track" signals from browsers, as no uniform standard for such signals currently exists.

9 International Data Transfers

As an online platform serving Pakistani users with infrastructure operated internationally, your Personal Data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, 788pkr takes steps to ensure that your data receives adequate protection through:

• Contractual data protection clauses with recipient entities;
• Transferring to jurisdictions recognised as providing adequate data protection;
• Applying internal policies ensuring equivalent protection standards apply wherever your data is processed.

10 Your Data Rights

Subject to applicable law, you have the following rights in respect of your Personal Data held by 788pkr. These rights may be subject to certain exceptions and verification requirements:

To exercise any of the above rights, please contact us at [email protected] with your request. We will verify your identity before processing any request and aim to respond within 30 days. Where a request is complex or involves a high volume of data, we may extend this period by a further 30 days, with notification.

11 Minors and Age Restrictions

The 788pkr Platform is strictly for adults aged 18 years or older — or the higher minimum age required by the operator's license jurisdiction. We do not knowingly collect Personal Data from individuals below the applicable minimum age.

Age verification is a mandatory part of our KYC process. Where we discover that an account has been registered by a person below the minimum age, we will immediately suspend the account, void any bets placed, return deposited funds in accordance with our verification procedures, and delete the associated personal data as far as legally permissible.

12 Payment Data and Pakistani Payment Context

All payment transactions on 788pkr are processed by third-party payment processors, not directly by 788pkr. We do not store full card numbers, full bank account details, or complete wallet credentials on our servers. We retain transaction records (amounts, timestamps, method references) for compliance and audit purposes as described in Section 6.

Pakistani payment services including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, and Bank Alfalah are referenced throughout the 788pkr Platform as familiar payment rail context for Pakistani users. None of these providers endorse, support, or permit gambling transactions, and no affiliation or endorsement is implied. Users must independently verify whether their chosen payment method is available and compliant with that provider's own terms before transacting.

Where a payment processor acts as a Data Processor on our behalf, they are bound by a data processing agreement requiring equivalent data protection standards. Their own privacy practices are governed by their respective privacy policies.

13 Amendments to This Policy

788pkr reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform operations. Where changes are material, we will take reasonable steps to notify registered users, which may include an on-screen notice, an email to the registered address, or a prominent notice on this page.

Amended versions of this Policy take effect from the "Last Updated" date shown at the top of this page. Your continued use of the Platform following publication of an amended Policy constitutes your acceptance of the revised terms. If you do not agree with the amended Policy, you should cease using the Platform and may request account closure.

14 Contact Us

If you have any questions, concerns, or requests in relation to this Privacy Policy or the processing of your Personal Data, please contact the 788pkr privacy and support team using the details below.

Our team is available 24 hours a day, 7 days a week and can assist in English and Urdu. We aim to acknowledge all privacy-related requests within 72 hours and to resolve them within 30 days.

When submitting a data access or deletion request, please include your registered email address and a description of your request. Identity verification may be required before we can process certain requests.